Macmillans Solicitors LLP was established in 1806 in Wadebridge, North Cornwall,
and we pride ourselves in offering a quality assured service tailored to the needs of our clients.
Macmillans Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority no. 556694 and is a Limited Liability Partnership registered in England and Wales no. OC 382776.
A list of members is available at the registered office, Manor House, Wadebridge, PL27 6BS.
The SRA code of conduct can be found at: www.sra.org.uk/solicitors/code-of-conduct.page VAT registration no. 14473096
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then you can make a request for our full complaints procedure
Making a complaint will not affect how we handle your case. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority
What happens if I don’t agree with your views on the complaint?
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from Lawyers.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman please contact them.
Call 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
“My solicitor was extremely supportive and understanding at even my most frustrating times. I never felt they were impatient or uninterested and in matters such as divorce, empathy is needed. I could not fault them! Thank you!”
“I was actively listened to and my solicitor remembered information I gave. I felt I was believed. I was impressed with the service and advice I received. Information was clear and concise”
“Macmillans second to none. Prompt, punctual and did exactly what I requested. Very friendly firm – I would definitely use you again”
“Could not fault your service so would not hesitate to recommend you”
“Simply excellent service throughout by staff with a warm and caring manner”
“We had a 30 minute slot to speak to a solicitors at the local Finance shop (St Columb Financial Services), thank goodness we did”